Jakob Nielsen’s usability heuristic 9: Help Users Recognize, Diagnose, and Recover from Errors.

AI’s probabilistic nature changes all areas of user experience, impacting users, UX researchers, and designers.

Jakob Nielsen’s 10 usability heuristics were defined from a factor analysis of a large set of usability principles.

Optimizing AI answers for a specific domain and perspective | Participate in user-research studies yourself | Heuristic evaluation template.

A blend of heuristic evaluation and usability testing builds credibility. Young UXers should avoid being the sole UX talent in a startup.

Case study of ChatGPT evaluating 12 e-commerce screenshots: Most AI-driven redesign suggestions were inconsistent and untrustworthy.

7 haikus define heuristic evaluation and tell us why the 10 heuristics are important. Each heuristic is explained with two haikus.

AI products are fraught with basic usability errors, violating decades-old UX findings. Simple fixes will save AI users much pain.

Many people have published great new ways of explaining the classic 10 usability heuristics.