AI | UX Tigers 6/8

UX Roundup: OpenAI Debacle | Productive AI in UX | Better Headlines | Faster Horses | Solo UXer

Jakob Nielsen

Nov 27, 20238 min read

UX Roundup: OpenAI Debacle | Productive AI in UX | Better Headlines | Faster Horses | Solo UXer

Summary: Implications of the near-disaster at OpenAI | Improving productivity of UX work by using AI | Writing good headlines for UX...

UX Roundup: Free UX Books | DoD Does Well | Design for Anthropomorphism | Overall Evaluation

Jakob Nielsen

Nov 20, 20234 min read

UX Roundup: Free UX Books | DoD Does Well | Design for Anthropomorphism | Overall Evaluation

11 books about UX for free download | US Department of Defense AI deployment plan | Design UX for the fact that users anthropomorphize AI

Website Survival Without SEO in the Age of AI

Jakob Nielsen

Nov 15, 20236 min read

Website Survival Without SEO in the Age of AI

Content creators face reduced search traffic due to AI's prowess in delivering tailored answers. Permission marketing is the way.

UX Roundup: OpenAI Announcements | GitHub AI Keynote | Jakob’s Razor for UX | Midjourney Beta

Jakob Nielsen

Nov 13, 20239 min read

UX Roundup: OpenAI Announcements | GitHub AI Keynote | Jakob’s Razor for UX | Midjourney Beta

UX hot take on OpenAI’s keynote announcements | Jakob’s Razor: don’t overcomplicate matters and start with a qualitative user test w 5 users

Compare AI to Average Humans, Not the Best Human

Jakob Nielsen

Nov 10, 20239 min read

Compare AI to Average Humans, Not the Best Human

For max benefit, decisions to deploy AI solutions must be based on comparing AI with the average human performance, not the very best human.

SEO Is Dead, Long Live AI-Summarized Answers

Jakob Nielsen

Nov 8, 20237 min read

SEO Is Dead, Long Live AI-Summarized Answers

Unlike search, AI synthesizes a single clear answer from all available info, tailored to the user’s specific query and circumstances.

UX Roundup: IDEO Cut in Half | Dall-E Characters | AI New UI Paradigm

Jakob Nielsen

Nov 6, 20236 min read

UX Roundup: IDEO Cut in Half | Dall-E Characters | AI New UI Paradigm

Design firm IDEO cut half of staff since 2020 (most layoffs in 2023) | In analytics, define Overall Evaluation Criterion aligning w business

2,500% ROI from Microsoft Office AI Copilot

Jakob Nielsen

Nov 3, 20234 min read

2,500% ROI from Microsoft Office AI Copilot

Summary: An advertising agency experienced huge gains relative to monthly costs from deploying the AI Copilot product from Microsoft....

AI Visualizing AI: Beyond the Robot Stereotype

Jakob Nielsen

Nov 1, 20238 min read

AI Visualizing AI: Beyond the Robot Stereotype

AI creativity tested by challenging 3 leading generative models to conceptualize “artificial intelligence” without resorting to robots.

Professional Growth for a Solo UX Practitioner

Jakob Nielsen

Oct 27, 202310 min read

Professional Growth for a Solo UX Practitioner

Strategy for a UX professional to gain skills and professional acumen despite being the only UX specialist in a company.

4 Degrees of Anthropomorphism in Using AI

Jakob Nielsen

Oct 22, 20235 min read

4 Degrees of Anthropomorphism in Using AI

People often treat an AI as another person at different degrees of fidelity. Anthropomorphism serves as a cognitive bridge to understand AI.

Unreliability of AI in Evaluating UX Screenshots

Jakob Nielsen

Oct 20, 20237 min read

Unreliability of AI in Evaluating UX Screenshots

Case study of ChatGPT evaluating 12 e-commerce screenshots: Most AI-driven redesign suggestions were inconsistent and untrustworthy.

Jakob Nielsen

Oct 18, 202315 min read

Getting Started with AI for UX

Use generative-AI tools to support and enhance your UX skills — not to replace them. Start with small UX tasks, and watch out for bad advice

Analyzing Qualitative User Data at Enterprise Scale With AI: The GE Case Study

Jakob Nielsen

Oct 13, 202310 min read

Analyzing Qualitative User Data at Enterprise Scale With AI: The GE Case Study

Deriving UX insights from masses of qualitative user data is hard. AI-assisted sifting of individual user comments humanizes heaps of data.

Jakob Nielsen

Oct 4, 20236 min read

AI Companions: Good or Bad for Users?

AI companions are a killer app because users like that their AI friend is non-judgmental, always there, kind, and agreeable.

UX News: ChatGPT Web Browsing | Evil Apple | AI Organizational Change | Elon Musk | 101 UX Countries

Jakob Nielsen

Oct 2, 202310 min read

UX News: ChatGPT Web Browsing | Evil Apple | AI Organizational Change | Elon Musk | 101 UX Countries

UX News for Oct. 2, 2023: ChatGPT’s web browsing too shallow to impress | Apple’s subscription revenue greed causes dark design patterns.

Jakob Nielsen

Sep 27, 20239 min read

3 Wishes for AI UX

AI requires three transformative shifts: tight UX in AI development, a hybrid interface of GUI plus prompts, and Super-AI integration.

UX News: AI User Behaviors | Brevity | My vs. Your | Design for Legacy | Screentime for Toddlers

Jakob Nielsen

Sep 24, 20235 min read

UX News: AI User Behaviors | Brevity | My vs. Your | Design for Legacy | Screentime for Toddlers

UX News for Sept 25: AI user behaviors, UX writing, design for legacy systems, screen exposure and childhood development

Navigating the Web with Text vs. GUI Browsers: AI UX Is 1992 All Over Again

Jakob Nielsen

Sep 22, 20234 min read

Navigating the Web with Text vs. GUI Browsers: AI UX Is 1992 All Over Again

Only after GUI browsers launched in 1993 did the web explode. AI needs a similar GUI revolution in usability.

AI Helps Elite Consultants: Higher Productivity & Work Quality, Narrower Skills Gap

Jakob Nielsen

Sep 20, 20237 min read

AI Helps Elite Consultants: Higher Productivity & Work Quality, Narrower Skills Gap

Consultants at a top-3 company had 33% higher productivity and achieved a 40% quality gain when using AI.

Design Leaders Should Go “Founder Mode”

4 Metaphors for Working with AI: Intern, Coworker, Teacher, Coach

Dark Design Patterns Catalog

UX Angst of 2023-24

Jakob’s Law of the Internet User Experience

Ideation Is Free: AI Exhibits Strong Creativity, But AI-Human Co-Creation Is Better

The 10 Usability Heuristics Reimagined

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